Customer Service & Technical Support

Contact Us By Phone - (866) 402-9809

  • Phone Support is Available Monday - Friday 8am - 6pm CST
  • All customer service agents are U.S. based


Email support is available Daily 8am to 9pm CST.

Corporate Office

Diversys Learning, Inc.
1101 Arrow Point Drive, Suite 302
Cedar Park, TX 78613
(512) 343-2600
www.diversyslearning.com

Solutions for Common Questions

Click on an icon below to view the solution, or review our frequently asked questions for a complete list of questions and answers.

Course Is Frozen

Course Doesn't Open

Course Screen Is Blank

Payment Issue

Name Correction

Print Certificate

Update Account Info

Minimum Technical Requirements

Online Training Requirements:

  • Browser: Internet Explorer 9+, Microsoft Edge, Chrome, Firefox, Safari
  • Adobe Flash: Version 7+ required for some courses
  • Operating System: PC, Apple/Mac, mobile devices or tablets
    • Note: Mobile devices without Flash WILL NOT work for courses that are not mobile friendly

General System Requirements:

  • JavaScript enabled
  • Cookies enabled
  • High speed Internet connection
  • Sound card with speakers or headphones

Your System

Online Training Requirements:

Your browser (Generic crawler) MAY NOT be compatible with the online training system. We recommend that you download the latest version of Chrome, Firefox, or Internet Explorer from the links above

Adobe Flash has been detected

Your operating system (Unknown) MAY NOT be compatible with the online training system. We recommend that you use a Windows, Apple/Mac, or Android device to complete your online training.


General System Requirements:

JavaScript is NOT enabled on your system

Cookies are NOT enabled on your system

High speed internet is NOT available on your system